Privacy Policy

1. Introduction

ZWP Group Pty Ltd, operating as VayaVaya, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

2. Information We Collect

Personal Information:

• Name, email address, phone number
• Identity document numbers when required
• Property addresses and municipal account details
• Payment and billing information
• Communication records and correspondence

Technical Information:

• IP addresses, browser type, device information
• Usage data, timestamps, and activity logs
• Cookies and similar tracking technologies

3. How We Use Your Information

We process your personal information for the following purposes:

• Providing municipal bureaucracy navigation services
• Processing payments and managing subscriptions
• Communicating with you about your queries and account
• Improving our services and user experience
• Complying with legal obligations and municipal requirements
• Preventing fraud and ensuring service security

4. Legal Basis for Processing

We process your information based on:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary for service delivery
• Legal obligation: Compliance with municipal and tax requirements
• Legitimate interests: Fraud prevention and service improvement

5. Information Sharing and Disclosure

We may share your information with:

• Municipal departments: As required for service delivery
• Payment processors: Flutterwave and other payment gateways
• Service providers: IT support, hosting, and communication platforms
• Legal authorities: When required by law or court order

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting with reputable providers
• Regular backups and disaster recovery procedures

7. Data Retention

We retain personal information for as long as necessary to:

• Provide services to you (duration of subscription plus 7 years)
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services through anonymized analytics

Inactive accounts are automatically deleted after 3 years of inactivity.

8. Your Rights Under POPIA

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing for direct marketing
• Restriction: Limit how we use your information
• Portability: Receive your data in a structured format
• Withdraw consent: Withdraw consent at any time

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can manage cookie preferences through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa for:

• Cloud hosting and data storage
• Payment processing services
• Customer support platforms

We ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notification 30 days before taking effect. Your continued use of our services constitutes acceptance of the updated policy.

13. Information Officer

Our Information Officer is responsible for POPIA compliance and handling privacy-related inquiries.

14. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

You also have the right to lodge a complaint with the Information Regulator if you believe your privacy rights have been violated.