How VayaVaya Works
Your step-by-step guide to effortless municipal services.
From submission to resolution - we handle everything.
Simple 4-Step Process
Skip the queues, avoid the bureaucracy, and get results faster than ever before
Submit Your Query
Upload documents or describe your municipal need. Our system auto-categorizes and prepares your submission.
Professional Submission
We submit to the correct municipal department with proper reference numbers and documentation.
Real-Time Tracking
Receive WhatsApp updates at every milestone. Track progress through our customer dashboard.
Automatic Escalation
If municipal departments miss deadlines, we escalate through the official hierarchy until resolved.
Step 1: Submit Your Query
Getting started is incredibly simple. Just log into your dashboard and tell us what you need help with.
- Upload photos of bills, documents, or correspondence
- Describe your issue in plain language
- Our AI categorizes your query automatically
- We identify the correct municipal department
- All required forms are prepared for you
⏱️ Takes 2-5 minutes
Quick Submission
No more confusing forms or departmental guesswork
Professional Handling
We know exactly who to contact and how
Step 2: Professional Submission
Our team of municipal experts handles the submission process using established relationships and proper channels.
- Submitted to the correct department immediately
- Proper reference numbers and tracking codes
- All supporting documentation attached
- Follow-up reminders sent to officials
- Compliance with municipal procedures
⏱️ Submitted within 24 hours
Step 3: Real-Time Tracking & Updates
Stay informed every step of the way. No more wondering what's happening with your application.
- WhatsApp notifications at every milestone
- Dashboard shows current status and progress
- Estimated completion dates provided
- Copies of all municipal correspondence
- 24/7 access to your case history
📱 Updates in real-time
Complete Transparency
Know exactly where your case stands
Results Guaranteed
We don't stop until you get resolution
Step 4: Automatic Escalation
If departments miss deadlines, we automatically escalate through the official municipal hierarchy.
- Escalation triggers automatically on missed deadlines
- Official COJ hierarchy: Manager → Director → MMC → Ombudsman
- Legal templates and formal escalation letters
- Pressure campaigns for urgent matters
- Final resolution tracking and confirmation
🏆 Resolution guaranteed
Our Escalation Hierarchy
We follow the official City of Johannesburg escalation process to ensure maximum pressure and results
Operational Manager
First point of contact for departmental queries
5-10 business daysAssistant Director
Departmental oversight and policy implementation
10-15 business daysDeputy Director
Senior management with decision-making authority
15-20 business daysMMC Finance
Member of Mayoral Committee for financial disputes
20-25 business daysMunicipal Ombudsman
Independent oversight and final resolution authority
25-30 business daysTypical Query Timeline
See how we transform months of frustration into weeks of professional progress
Day 1: Submission
Your query is professionally submitted to the correct municipal department with all required documentation.
Day 5: First Follow-up
We follow up with the department to ensure your submission was received and is being processed.
Day 10: Status Update
Regular status checks and updates sent to you via WhatsApp and dashboard notifications.
Day 15: Escalation (if needed)
If no progress, we automatically escalate to senior management level within the department.
Day 20-30: Resolution
Most queries are resolved within this timeframe. Continued escalation until completion.
What We Can Help With
From simple queries to complex disputes - we handle all municipal services
💧 Water & Sanitation
- Billing disputes and corrections
- Meter readings and replacements
- Leak repairs and investigations
- Connection and disconnection issues
⚡ Electricity Services
- Prepaid meter conversions
- Billing queries and disputes
- Solar PV installations
- Power outage investigations
🏠 Property Services
- Valuations and assessments
- Building plan approvals
- Occupancy certificates
- Property clearance certificates
📄 Documentation
- Rates clearance certificates
- Deeds office services
- Municipal account transfers
- Certificate applications
Why Choose VayaVaya?
Expert Team
Former municipal employees who know the system inside and out
Established Relationships
Direct contacts within COJ departments for faster processing
Proven Process
Standardized escalation procedures that get results consistently
Legal Protection
Professional representation with legal backing when needed
Ready to Get Started?
Join thousands of satisfied customers who never deal with municipal bureaucracy again
Results Guaranteed • No Setup Fees